Medical Answering Services
ICS Medical Answering Service provides a number of healthcare and medical answering services to a wide variety of healthcare industry customers. Whether you need a basic hipaa compliant answering service or a complex customizable call routing system, our team of experienced professional is here to help.
Our team takes pride in the collaboration and partnerships we create with our customers. ICS Medical Answering Service has proudly served customers in the medical field for more than 50 years, which we hold as proof of the quality of our services.
Let our trained operators handle patient calls in a timely manner. Incoming calls to your organization will be answered and handled professionally, which will help take the load off our your internal office staff.
Services We Provide
Our team can help provide the following services to your organization.
- Telephone Answering Service
- Appointment Scheduling
- Customer Support Services
- Emergency Dispatch
- Lead Generation
- Order Processing
- Virtual Receptionist
- Call Forwarding
Common Medical Industry Customers
Our team serves a number of different healthcare industry segments including:
- Hospital or Physicians Answering Service
- Medical Offices
- Mental Healthcare Providers
- Home Health and Hospice
Frequently Asked Questions
Are you a HIPAA compliant answering service?
Yes! Our service is HIPAA complaint and we have served heathcare industry customers for over 50 years.
Why is a live answering service better than an an automated voicemail?
Live operators create much better interactions with your patients. Not only can a live operator actually listen to what a patient has to say, but they can provide customized solutions that aren’t available through a preprogrammed voicebot.
Do you offer an answering service in foreign languages?
Yes, our team offers our answering service in several different languages. Besides English speakers Spanish speaking callers
Do you provide a secure messaging service?
Yes our team can also provide live chat support through a secure messaging platform.
Our team takes pride in the collaboration and partnerships we create with our customers. ICS Medical Answering Service has proudly served customers in the medical field for more than 50 years, which we hold as proof of the quality of our services.
Let our trained operators handle patient calls in a timely manner. Incoming calls to your organization will be answered and handled professionally, which will help take the load off our your internal office staff.
Does your medical business need an answering service?
The ICS Medical Answering team is here to help. Our experienced team provides top notch professional customer service for numerous businesses like yours. If you’re ready to get started call us or submit a contact form and our team will reach out.